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What should I do when my Long Island home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your residence – and your family members – against the various risks you might experience, like theft, fire, and flooding. Although your home may be ready, that doesn’t mean you are. Do you have a good idea of what to do if your Long Island home alarm system goes off? The blasting of an alarm is likely to be jarring, bewildering, and could provoke panic. Your best choice is to stay composed and abide by these straightforward suggestions.

Steps to Take When Your Home Alarm System In Long Island Goes Off

You don’t want to be in this dilemma, but it’s also the reason why you put in a home alarm system originally. You’re woken up from a deep sleep with the distinct blasting of an alarm after a security sensor has been activated. What are you going to do?

  1. Don’t panic. This is easier said than done when your home security alarm is ringing loudly, and your pulse is beating rapidly. But keeping a cool head is the best way to evaluate what is happening. Avoid the urge of trying to deal with the emergency on your own instead allow your monitoring staff and first responders to perform their job.
  2. Attend to your family. Your primary concern should be your loved ones and leading them out of harm’s way. If you are dealing with a break-in, this might involve going to a designated safe zone as far from entry points as possible. The trespasser was likely already frightened away by the alarm, but it’s always a good idea to be extra careful. If there’s fumes or a blaze, you need to leave your residence immediately.
  3. Grab your cell phone. Most people keep their cell phones with them at all times these days, but you may fail to pick it up during an emergency. It’s a good thing to have. You’ll have the opportunity to stay connected with your monitoring professionals and receive updates through your home security app.

Connect With Your Round-the-clock Monitoring Agents

The moment your home alarm system in Long Island goes off, your 24/7 monitoring experts will instantly act. Their first move is to confirm your alarm, and that involves reaching out to you. The guideline they abide by is dependent on the type of emergency. For example, if the emergency is due to a medical situation, one effort will be made to get in touch with you before first responders are dispatched. If you’re dealing with a break-in - the most typical type of alarm - a monitoring agent will abide by these steps to get in touch with you:

  • An effort will be made to reach you through the command hub. You will usually be requested to provide a passcode.
  • If that doesn’t get a response, a call is attempted to your primary contact number.
  • A secondary number or your primary contact person is tried next.
  • If you still can’t be reached, area police officers are sent.
  • Your monitoring agents will attempt to reach you again once the proper authorities are alerted.

If you're not in a situation where you can communicate with monitoring agents, don't worry. Help will still be dispatched even when you're unable to verify the emergency.

Be prepared for any crisis with a Vivint home alarm system in Long Island

Stay ready for any situation with a modern home alarm system in Long Island from Vivint. Contact (631) 502-4004 to begin designing your property’s protection today.